Personal Information Controller

This Privacy Policy applies to Toy Tycoon and its online store, operated by:

Tycoon Importers Inc.
Unit 708 A&B, Consuelo I
Aurora Boulevard, Valencia
Quezon City, Philippines

Tycoon Importers Inc. acts as the personal information controller for personal information collected in connection with Toy Tycoon transactions, subject to applicable Philippine data privacy laws.

What Personal Information We Collect

Depending on how you interact with us, we may collect information reasonably necessary to process your purchase or provide customer service, including:

• full name;
• billing and delivery address;
• mobile or telephone number;
• email address;
• order number and transaction details;
• products purchased;
• delivery and shipping information;
• payment status and transaction references;
• communications regarding your order;
• warranty, repair, return or after-sales information;
• fraud-prevention or transaction-verification information, where reasonably necessary;
• technical information automatically generated by our website or platform, such as IP address, browser type or device information.

Why We Process Your Information

Personal information may be processed for legitimate purposes connected with your transaction, including:

• receiving and processing orders;
• confirming product availability;
• processing or verifying payments;
• preparing invoices, receipts and transaction records;
• packing and fulfilling orders;
• arranging shipping and delivery;
• providing delivery updates;
• responding to order questions or concerns;
• processing warranty, repair, return or refund requests;
• preventing fraud, abusive transactions or unauthorized activity;
• maintaining accounting and business records;
• complying with tax, accounting, regulatory or other legal obligations;
• establishing, exercising or defending legal claims where necessary;
• maintaining the security and proper operation of our website and systems.

No Unrelated Customer Solicitation

Information collected in connection with an order will not be used by Toy Tycoon to contact the customer for unrelated marketing, promotional or sales purposes.

We may contact you when reasonably necessary regarding:

• your order;
• payment verification;
• delivery or courier concerns;
• stock availability;
• cancellations;
• refunds;
• warranty or after-sales assistance;
• suspected fraud or security concerns;
• a communication required by law.

Legal Basis for Processing

We process personal information only where permitted by applicable Philippine law.

Depending on the circumstances, processing may be necessary:

• to perform or fulfill a contract with you, including processing and delivering your order;
• to take steps requested by you before entering into a transaction;
• to comply with legal, tax, accounting or regulatory obligations;
• for legitimate business purposes permitted by law;
• where consent is specifically required and validly obtained.

Who May Receive Your Information

We do not sell customer personal information.

Personal information may be disclosed only where reasonably necessary to complete your transaction, provide our services, protect our business or comply with law.

Service providers are given only information reasonably necessary for the services they perform, subject to applicable legal, contractual and security requirements.

Payment Information

Where payments are processed using third-party payment gateways, banks, e-wallets or payment processors, payment credentials may be collected and processed directly by those providers.

Toy Tycoon generally receives only the transaction information necessary to verify, fulfill and account for the purchase.

How Long We Keep Personal Information

Customer information is retained only for as long as reasonably necessary for the purpose for which it was collected or for the period required by applicable law.

Some order, invoice, accounting and tax records may need to be retained for the period required by Philippine tax, accounting or other legal requirements.

Information may also be retained where reasonably necessary to:

• complete an active order;
• resolve a warranty, refund or dispute;
• maintain required business records;
• prevent fraud or abusive activity;
• establish or defend a legal claim;
• comply with a lawful government or regulatory requirement.

Once information is no longer reasonably necessary and no lawful retention requirement applies, it will be deleted, anonymized, securely disposed of or otherwise handled in accordance with applicable data-retention procedures.

How We Protect Personal Information

Tycoon Importers Inc. implements reasonable organizational, physical and technical safeguards appropriate to the nature of the personal information being processed.

These safeguards may include:

• restricting access to personnel who need customer information for legitimate work purposes;
• using account permissions and access controls;
• protecting administrative accounts and systems;
• limiting unnecessary copying or disclosure;
• using reputable e-commerce, payment and logistics providers;
• maintaining internal procedures for handling customer information;
• secure disposal of information that no longer needs to be retained.

No internet-based system can guarantee absolute security. However, we take reasonable steps required by applicable law to protect personal information against unauthorized access, use, alteration, disclosure or destruction.

Cookies & Website Technologies

Our website and Shopify may use cookies or similar technologies needed for the website to function correctly.

These technologies may support:

• shopping cart functionality;
• website preferences;
• secure customer sessions;
• fraud and security prevention;
• checkout functionality;
• website performance;
• basic traffic or system analytics.

Where optional cookies or similar technologies require consent under applicable law, they should be managed through the appropriate consent mechanism available on the website.

Your Rights as a Data Subject

Subject to applicable law and lawful limitations, customers may exercise rights provided under the Philippine Data Privacy Act, including the right to:

• be informed about the processing of personal information;
• request access to personal information held about them;
• request correction of inaccurate or incomplete information;
• object to certain processing where permitted by law;
• request erasure or blocking where legally applicable;
• request data portability where applicable;
• withdraw consent where processing is based on consent;
• seek damages where provided by law;
• file a complaint with the National Privacy Commission.

We may require reasonable identity verification before fulfilling a request involving access, correction or deletion in order to prevent unauthorized disclosure of another person's information.

Requests to Delete Personal Information

Customers may request deletion or blocking of personal information where applicable under Philippine law.

Certain information may still need to be retained where necessary or legally permitted for:

• tax and accounting compliance;
• legal or regulatory obligations;
• an unresolved transaction;
• warranty or after-sales records;
• fraud prevention;
• legal claims or disputes;
• other purposes permitted by law.

Where full deletion cannot lawfully be completed, access may instead be restricted and the information retained only for the necessary purpose.

Children's Information

Although Toy Tycoon sells toys, collectibles and hobby products that may be intended for children, online purchases should be completed by adults or persons legally capable of entering into a purchase transaction.

We do not knowingly request unnecessary personal information directly from young children for ordinary online sales.

Changes to This Privacy Policy

We may update this Privacy Policy where necessary because of changes in our website, operations, service providers, technology or legal requirements.

Material changes affecting how personal information is processed will be reflected in the updated policy and, where required by law, appropriate notice will be provided.

The date displayed at the top of this page indicates the latest revision.

Privacy Questions & Data Subject Requests

If you wish to ask a privacy question, request access or correction, exercise an applicable data subject right, or report a privacy concern, please contact:

Tycoon Importers Inc.
Unit 708 A&B, Consuelo I
Aurora Boulevard, Valencia
Quezon City, Philippines

Website: toytycoonph.com