General Terms & Conditions of Sale

Toy Tycoon sells toys, collectibles, hobby products, RC products and related accessories. Product availability, specifications, packaging, inclusions and pricing may vary between branches and online channels.

Product Information

We make reasonable efforts to ensure that product photographs, descriptions, specifications, prices and inclusions are accurate. Actual product colors or minor appearance details may vary because of manufacturing tolerances, product revisions, lighting, photography or screen settings.

Where a specific edition, model, assortment, scale, condition or packaging condition is expressly stated in the product listing or invoice, the product supplied must substantially correspond with that description.

Prices & Payment

Prices shown at checkout or confirmed at the store are the applicable selling prices for the transaction, subject to correction of obvious system, typographical or pricing errors before the order is accepted or fulfilled.

Stock Availability

Adding an item to a cart does not permanently reserve inventory. Orders remain subject to stock verification. If an item becomes unavailable after payment, Toy Tycoon will offer an appropriate replacement, store-approved alternative or refund, as applicable.

Age & Safety Requirements

Customers must follow all manufacturer age recommendations, safety warnings, assembly instructions, charging instructions and operating guidelines. Certain hobby products contain small parts, batteries, tools, sharp components or other items unsuitable for young children.

Defective, Incorrect or Non-Conforming Products

Toy Tycoon complies with applicable Philippine consumer protection laws. A customer may be entitled to an appropriate remedy when a product:

• has a genuine manufacturing defect;
• is faulty or malfunctioning without fault of the customer;
• is materially different from the product ordered;
• does not substantially match its advertised description;
• is missing advertised components or inclusions; or
• otherwise fails to conform with applicable warranty obligations.

Change of Mind

Unless Toy Tycoon expressly offers a separate return privilege for a particular product or promotion, we are not required to provide a refund or replacement merely because the customer:

• changed their mind;
• ordered the wrong model, color or variant;
• later found the product at a different price elsewhere;
• no longer wants the product; or
• purchased the product without first confirming compatibility or suitability.

This rule does not apply where the product itself is defective, incorrectly supplied or otherwise subject to a remedy required by law.

RC Vehicle Limited Warranty & Care Policy

Mechanical Damage

RC vehicles are hobby products designed to move, jump, turn and operate over different surfaces. Mechanical parts are therefore exposed to normal wear, impact and operating forces.

Damage arising from use is not covered by the 7-day electrical limited warranty, including damage to:

• servo arms or servo horns;
• suspension components;
• shock absorbers;
• wheels and tires;
• gears damaged through impact or improper operation;
• body shells;
• under-chassis components;
• drive shafts, axles and similar mechanical parts; and
• other parts damaged through collision, impact, misuse or normal wear.

However, a genuine manufacturing defect existing at the time of sale remains subject to applicable consumer protection laws even when the affected component is mechanical.

Paid Repair & Replacement Parts

Toy Tycoon may offer paid repair services for accidental, mechanical or out-of-warranty damage when technically feasible.

Spare parts which are not immediately available may need to be ordered. Estimated lead times may vary and can commonly range from 10 to 30 days or longer depending on supplier, manufacturer and shipping availability. Any estimated arrival date is not guaranteed unless expressly confirmed in writing.

RC Care Instructions

• Handle with reasonable care. RC vehicles are not indestructible. Even moderate impacts can damage mechanical or electronic components.
• Avoid excessive impact. Jumping, collisions, rollover accidents and rough operation can cause premature wear or breakage.
• Observe water-resistance limitations. A product described as water-resistant or waterproof must still be used according to its manufacturer's instructions. Water resistance does not necessarily mean every component can be submerged.
• Dry after use. Remove dirt, moisture and debris using methods appropriate for the vehicle. Avoid heat levels that may deform plastic or damage electronics.
• Use appropriate batteries and chargers. Follow manufacturer charging, voltage, polarity and battery-storage requirements.
• Stop using damaged batteries. Batteries that are swollen, punctured, excessively hot or physically damaged should not be charged or used.

Hot Wheels, Tomica, Diecast, Beyblade, Warhammer & Similar Products

Unless a separate manufacturer's warranty or Toy Tycoon warranty is expressly stated for a product, these items are covered by the consumer remedies required by applicable Philippine law rather than an additional extended Toy Tycoon warranty.

Examples of Potentially Valid Defect Claims

• wrong item or variant supplied;
• missing components that should have been included;
• sealed product containing materially incorrect contents;
• significant manufacturing damage that makes the product unusable;
• a functional component that was defective when supplied;
• product materially different from the listing or description; or
• other manufacturing defects covered by applicable law.

Collectible Packaging & Cosmetic Variations

Hot Wheels, Tomica and other diecast products are mass-produced consumer collectibles. Minor manufacturing variations may occur, including small paint differences, tampo alignment variations, casting marks or other minor cosmetic inconsistencies that do not materially affect the product.

Likewise, minor shelf wear, card curvature, small packaging marks or other ordinary packaging imperfections are not automatically treated as product defects unless:

• the item was expressly sold or advertised as being in a specified collectible condition such as "Mint";
• the condition materially differs from the condition represented at the time of sale; or
• the condition otherwise gives rise to a remedy under applicable law.

Beyblade & Similar Battle Toys

Normal scratches, marks and wear caused by launching, battling, collisions or repeated use are normal characteristics of the product and are not manufacturing defects.

Damage caused by incompatible launchers, excessive force, unauthorized modification, improper assembly or use contrary to manufacturer instructions is not covered as a manufacturing defect.

Warhammer, Model Kits & Hobby Kits

Customers should inspect sprues, components and instructions before assembly whenever reasonably possible.

Damage resulting from cutting, sanding, gluing, painting, conversion, modification or incorrect assembly is not a manufacturing defect. This does not remove a customer's rights concerning a defect that genuinely existed before the customer's modification of the product.

Damage Caused After Purchase

Subject always to rights that cannot legally be excluded, Toy Tycoon is not responsible for defects or damage caused solely by:

• accident, collision or impact;
• misuse, abuse or unreasonable use;
• failure to follow manufacturer instructions;
• incorrect charging or battery use;
• water exposure beyond the manufacturer's specified rating;
• unauthorized modification, disassembly or alteration;
• improper assembly;
• use of incompatible accessories, batteries, chargers or components;
• normal wear and tear;
• improper storage;
• damage caused by the customer or another person after delivery; or
• a defect or condition specifically disclosed and accepted before an as-is sale, where permitted by law.

Online Purchases, Delivery & Shipping Claims

Products purchased through Toy Tycoon's official online channels are entitled to the consumer protections applicable to internet transactions in the Philippines.

Incorrect, Defective or Damaged-on-Arrival Orders

Please contact Toy Tycoon as soon as reasonably possible after discovering an issue so that the order can be evaluated promptly.

Where a replacement or refund is legally due for an online transaction, return of the original goods will be handled in accordance with applicable law, including applicable requirements concerning return costs.

Courier Damage

If an item is damaged during delivery without fault of the customer, please contact Toy Tycoon rather than attempting to resolve the claim only with the courier. We may coordinate with the logistics provider as part of our investigation.

Unboxing Videos

We strongly recommend recording a continuous unboxing video for shipped orders, particularly for high-value collectibles and hobby products. Photos and videos can help us investigate courier damage, missing items and product-condition disputes more quickly.

How to Request Warranty or After-Sales Assistance

1. Contact Toy Tycoon.
   Contact the branch or official online sales channel where the item was purchased.
2. Provide proof of purchase.
   Present your Toy Tycoon invoice, official transaction record, order confirmation or other acceptable proof of purchase as applicable.
3. Return or present the product for evaluation.
   The product and relevant components may need to be inspected before the cause of the issue and appropriate remedy can be determined.
4. Inspection.
   Our staff or technician will determine whether the issue appears to arise from a manufacturing defect, normal wear, accidental damage, improper use or another cause.
5. Resolution.
   Where a valid claim is established, Toy Tycoon will provide the appropriate repair, replacement, refund, price adjustment or other remedy required under the applicable warranty and Philippine law.

Toy Tycoon may request photographs, videos, serial numbers or other information where reasonably helpful in investigating a claim, particularly for online transactions. Such requests will not be used to improperly defeat rights granted by law.

Repair Service Terms

Items submitted for paid repair may first undergo evaluation. Customers will be informed of available repair options and applicable charges before chargeable work is performed.

Replacement-part availability depends on the model, manufacturer and supplier. Some discontinued, imported or specialized parts may no longer be obtainable.

Repair time estimates are estimates only and may be affected by parts availability, supplier delays, technical complexity and other circumstances outside Toy Tycoon's reasonable control.

Any separate warranty applicable to completed paid repair work will be indicated in the corresponding service documentation or invoice and shall comply with applicable Philippine law.

Cancellations & Order Modifications

Customers should review their item, quantity, model, variation, shipping address and contact information before confirming an order.

Cancellation or modification requests may be accommodated before an order has been processed or dispatched, but approval is not guaranteed once fulfillment has started.

A restriction on voluntary cancellation does not affect cancellation, refund or other remedies that are required because of a defective, unavailable, incorrect or non-conforming product.

Brands & Trademarks

Product names, logos and trademarks such as Hot Wheels, Tomica, Beyblade, Warhammer and other third-party brands belong to their respective owners. Their appearance on Toy Tycoon's website is for legitimate identification and sale of the corresponding products and does not imply ownership of those third-party trademarks by Toy Tycoon.

Responsible Use & Limitation of Terms

Customers are responsible for operating, assembling, charging, storing and maintaining products according to manufacturer instructions and reasonable safety practices.

Nothing in these Terms & Conditions excludes, restricts or reduces liability or consumer rights where exclusion, restriction or reduction is prohibited by Philippine law.

If any provision of this policy is found unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.

Philippine Consumer Law

These Terms & Conditions are governed by applicable laws and regulations of the Republic of the Philippines, including applicable provisions of the Consumer Act of the Philippines and, for internet transactions, the Internet Transactions Act and its implementing rules.

In the event of any conflict between this store policy and a mandatory provision of Philippine law, the mandatory provision of law shall prevail.